Effect of Organizational Change on Employee Productivity of Deposit Money Banks in Makurdi Metropolis, Benue State, Nigeria
DOI:
https://doi.org/10.67224/ioasdjbms.2026.v03i01.008Keywords:
Organizational Change, Change in Structure, Change in Leadership Style, Change in Technology, Change in Processes, Employee ProductivityAbstract
This study examined the effect of organizational change on employee productivity of deposit money banks in Makurdi metropolis, Benue State, Nigeria with focus on four selected banks in Makurdi metropolis (First Bank of Nigeria Plc, United Bank for Africa, First City Monument Bank and Guaranty Trust Bank). The study specifically examined the effect of change in structure, leadership style, technology and processes on employee productivity of Deposit Money Banks in Makurdi metropolis, Benue State. The study adopted survey design and questionnaire was used as the major instrument for data collection. The population of the study consisted of 247 staff of the selected deposit money banks in Makurdi Metropolis while census sampling technique was used in the selection of the sample size and 247 questionnaires were issued, however, only 247 validly answered questionnaires were retrieved for analysis. Data collected were analysed using descriptive statistics and presented in form of tables, frequencies, simple percentage, means and standard deviations while multiple regression analysis was used for test of hypotheses. Findings of the study revealed that change in structure, leadership style, technology and processes all have significant effect on employee productivity in Deposit Money Banks in Makurdi metropolis, Benue State. The study concludes that organizational change significantly affects employee productivity in the Nigerian banking industry. The study recommended among others that management of deposit money banks should put in place structures that are less bureaucratic and mechanistic with flexible rules and procedures.
References
• Abdulrahman, A. D. (2022). Effect of Organizational Change Management Factors on the Performance of Employees in Jaiz Bank Plc, Abuja. Gusau Journal of Business Administration, 1(1), 1-11.
• Abubakar B., Tolofari K.D., Abubakar H.L. and Gambo N. (2024). Impact of Strategic Change on Employee Performance: The Moderating Role of Organizational Learning, Global Journal of Human Resource Management, 12(1), 68-86.
• Ademola, O. A. (2020). Effect of Change Management on Employee Productivity in Selected Banks in Lagos, Nigeria. African Journal of Management, 10(4), 287-304.
• Agama, E. J., Sylvanus, U. F., and Kenneth, D. O. (2023). Impact of Organisational Change on Performance of Selected Construction Firms. Open Journal of Business and Management, 11, 2731-2742.
• Ahmed, F., and Gulzar, M. (2023). Analyzing the Influence of Change Management on Employee Productivity: Evidence from Banks in Pakistan. Journal of Business Management and Social Sciences, 13(2), 201-219.
• Ahmed, M., and Cole, J. (2022). Maximizing employee output: Aligning efforts with organizational priorities. Journal of Business Productivity, 14(2), 118-134.
• Ahmed, M., Rehman, R., Asad, M., Hussain, S., and Bilad, A. (2023). Leadership style and employee productivity: A study of the banking sector in Pakistan. Journal of Business Research, 7(2), 112-126.
• Archibong, U. and Ibrahim, U. A. (2021). Assessing the Impact of Change Management on Employee Performance: Evidence from Nile University of Nigeria. International Journal of Research in Business and Social Science, 10(4), 525-534
• Babalola, O., and Mensah, K. (2023). Exploring employee productivity for sustainable organizational growth. African Journal of Business Management, 25(4), 207-226.
• Bello, S., and Adebayo, A. (2023). Service delivery and its impact on customer loyalty in Nigerian businesses. International Journal of Business Studies, 18(2), 43-59.
• Brynjolfsson, E., and Hitt, L. (2022). Technology and workforce productivity: A meta-analysis of organizational adoption. Journal of Technological Advances, 9(1), 23-39.
• Burke, M. (2022). Leadership consistency and its effects on workforce productivity. Leadership and Organizational Development Journal, 14(2), 78-94.
• Clark, J., and Brown, L. (2020). Productivity in the modern workforce: Managing time and resources effectively. Journal of Organizational Studies, 11(3), 129-147.
• Clark, J., and Johnson, P. (2021). Evaluating employee output: The importance of balancing quantity and quality. Human Resource Management Review, 19(1), 102-118.
• Clark, J., and Walker, T. (2021). Service delivery and competency: The new framework for customer satisfaction. Journal of Customer Experience, 2(3), 15-33.
• Davenport, T. H. (2023). Automation and productivity: Transforming financial services with AI. Journal of Applied Technology in Business, 3(4), 88-102.
• Ford, R. (2022). Navigating technological disruptions: Best practices for employee adaptation. Journal of Information Systems and Technology Management, 3(3), 52-67.
• Hammer, M. (2023). Process reengineering for performance improvement: A case study of financial institutions. Journal of Process Innovation, 9(2), 41-55.
• Hiatt, J. M., and Creasey, T. (2022). The role of communication and training in successful process changes. Change Management Quarterly, 3(2), 70-84.
• Hussain, R. (2023). Organizational Changes and their Impact on Corporate Productivity. An Assessment Showing the Behavioral Change of Productivity due to Organizational Changes.a Thesis as Part-Fulfilling the Requirements for Masters Degree in International Business in The Centria University of Applied Sciences.
• Igudia, P. O. (2021). Evaluating Organisational Change and Employee Productivity in Nigeria: A Case Study of Union Bank, Plc. European Scientific Journal, 17(19), 208.
• Johnson, P. (2021). Speed, quality, and communication in service delivery: A comprehensive guide. Journal of Service Operations, 5(2), 78-94.
• Johnson, P., and Fisher, R. (2023). Impact of Organizational Change on Employee Engagement in the US Banking Industry. Journal of Organizational Change, 6(2), 412-428.
• Johnson, P., and Walker, K. (2022). Enhancing profitability through employee productivity. Journal of Corporate Performance, 9(2), 56-72.
• Khalil, R., and Abdul, M. (2022). Impact of Organizational Change on Employee Performance in the Banking Sector. Research Journal of Business and Management, 7(1), 64-73.
• Kotter, J. P. (2021). Leading change: Why transformation efforts fail. Harvard Business Review, 15(3), 96-103.
• Laudon, K., and Laudon, S. (2022). Leadership and technological change effects on employee productivity in Malaysian banks. International Journal of Human Resource Management, 30(6), 70-85.
• Martins, A., Bello, T., and Gray, H. (2022). Service delivery systems: A dynamic approach to customer engagement. International Journal of Service Innovation, 12(4), 200-217.
• Martins, A., Thompson, D., and Bello, T. (2023). Redefining productivity: Exceeding employee expectations in the modern workplace. Journal of Business and Organizational Development, 17(3), 85-102.
• Methode, J., Nduka, P., and Kombo, A. (2023). Structural, strategic, and technological changes and their effects on employee productivity in Burundian banks. East African Journal of Business and Economics, 12(1), 67-81.
• Mwangi, J. K., and Njoroge, P. (2022). Change Management and Employee Productivity: A Case Study of Equity Bank Kenya. Journal of African Management Studies, 20(3), 221-235.
• Ogundele, O. J. (2021). Technological Change and Employee Performance in Nigerian Banks: A Study of Zenith Bank Plc. International Journal of Research in Business and Social Science, 10(6), 324-336.
• Ojo, O. I. (2021). Organisational Culture and Employee Productivity in the Banking Sector: Mediating Role of Organisational Change. Nigerian Journal of Business, 15(1), 85-102.
• Okpalaibekwe, U. (2022). Organizational Change and Employee Productivity of Deposit Money Banks in Anambra State. International Journal of Innovative Social Sciences and Humanities Research, 10(2):23-35.
• Olufemi, O., and Adebayo, K. (2021). Organisational Change, Employee Resistance, and Performance in Nigerian Banks. International Journal of Business and Finance Management Research, 9(1), 115-130.
• Omotayo, O., and Adewale, A. (2020). Effect of Technological Change on Employee Performance in Nigerian Commercial Banks. Journal of Business Research, 5(3), 349-365.
• Smith, L., and Rodriguez, J. (2022). Organizational Change Strategies and Their Impact on Employee Performance in US Banks. International Journal of Management Studies, 18(3), 139-152.
• Smith, R. (2021). Measuring productivity: Time, effort, and task alignment in employee performance. Workplace Efficiency Review, 14(1), 60-78.
• Syahputra, D. (2022). Organizational change and employee productivity in Indonesian banks. Asian Journal of Business and Economics, 5(5), 150-165.
• Tariq, F., andand Ahmed, Z. (2023). Exploring the Relationship Between Change Management Practices and Employee Productivity in Gulf Banks. Journal of Business and Management Sciences, 13(4), 319-334.
• Thompson, D., and Gray, H. (2021). Organizational culture and productivity: The importance of employee motivation and time management. Human Resource Insights, 6(3), 125-141.
• Woods, E., and Garcia, M. (2023). Employee productivity in competitive markets: How skill and organizational support affect output. Journal of Workplace Management, 15(2), 98-116.
• Yukl, G. (2023). Democratic leadership: Fostering employee engagement and productivity through inclusion. Leadership Quarterly, 4(1), 77-91.
• Yusuf, T. A., and Babajide, A. (2023). Organisational Change and Employee Motivation: A Study of Nigerian Commercial Banks. International Journal of Economics and Management, 11(4), 232-245.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Kenneth Terngu Akpusugh, M.E. Umogbai, N. Kwahar (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
